Pivotal Named Best Integrated CRM/eBusiness Solution in 2000 Industry Solution Awards

eBusiness solution for Intrawest drives Pivotal to fourth straight year of wins in major industry award competition


Kirkland, WA, December 1, 2000 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced that the company has won the prestigious 2000 Industry Solution Award for 'Best Integrated Customer Relationship Management/eBusiness Solution.'

"Once again, Pivotal has triumphed at the Microsoft-sponsored Industry Solutions Awards by taking the ultimate prize for merging CRM with eBusiness," said Norm Francis, president and CEO, Pivotal. "Companies are demanding solutions that take them beyond CRM by integrating revenue-generating activities across all Internet and traditional channels. As a result, companies worldwide are selecting Pivotal's demand chain network solutions as a business infrastructure to drive revenue and achieve business agility through an integrated approach to managing marketing, sales and service with speed, intelligence and flexibility. Pivotal is thrilled to receive industry recognition for its leap beyond CRM."

This is Pivotal's fifth major award in four straight years of the Microsoft-sponsored Industry Solution Awards, including 'Best Integrated Customer Relationship Management Solution', 'Best Internet Solution - Customer Self Service', 'Best Overall Customer Relationship Management Solution', and 'Best Mobile Sales Solution'. Recently, Pivotal was named the fastest growing technology company in the 2000 Deloitte & Touche Canadian Technology Fast 50, the ninth fastest growing company in North America on the Deloitte & Touche Technology Fast 500, Microsoft's North American "Packaged Application Partner of the Year," an "eBusiness Winner" by Upside Magazine, one of the "Hottest Companies in the Year 2000" by start magazine and the 'Company of the Year' by the British Columbia Technology Industry Association.

The Industry Solution Awards competition is the premiere forum for software vendors to showcase excellence on the Microsoft platform. The awards are based on rigorous business and technical criteria, and real-life customer solutions that are judged by industry experts and analysts under the supervision of Janet Church and Associates, an independent consulting firm hired by Microsoft to maintain fairness and excellence in application and judging standards.

Award submissions require detailed analysis of live customer solutions across a range of critical business metrics including business benefits, scalability, ease of adoption, integration with other applications, and technical architecture. Final decisions are based on live presentations before a panel of judges of CRM industry experts and analysts.

According to Stan Julien, director of Customer-Centric Solutions, Microsoft Corporation, "This award demonstrates Pivotal's success in the converging CRM and eBusiness markets. Pivotal is evolving the CRM industry by integrating capabilities such as eSelling and eCommerce to create a powerful new kind of solution -- the demand chain network. Pivotal has established a unique competitive advantage in this emerging market by developing solutions that are entirely focused on increasing revenue-generation through business agility."

Best Integrated Customer Relationship Management/eBusiness Solution, Intrawest

Pivotal's demand chain network solutions for Intrawest Corporation, the leading developer and operator of village-centered destination resorts enabled the company to redefine its business model in order to make a massive leap into the Internet-enabled world. Pivotal's solutions for Intrawest allow the company to interact with its customers over the Internet with speed and intelligence. Intrawest vacationers can plan their holidays online, receive real-time, personalized advice and recommendations on travel planning, as well as book accommodations, ski tickets, equipment rentals and snow school lessons without wasting time standing in line during their vacations to do so. The combined Pivotal and Microsoft solution creates a 360-degree guest-centric approach at each resort and gives Intrawest the capabilities to harness its resort assets, customer base, people and culture to maximize revenues by enhancing guest experiences and loyalty.

According to Dr. Matthew Dunn, Senior Vice President and CIO, Intrawest Corporation, "Together, Intrawest and Pivotal have successfully merged CRM, eSelling and eCommerce to create a demand chain network solution that extends well beyond CRM. Pivotal's delivery of unparalleled solutions on the Microsoft .NET platform has allowed Intrawest to accelerate revenue growth and redefine guest experiences."
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

Statements made in this press release and materials about our future results, levels of activity performance, goals or achievements or other future events constitute forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in our forward looking statements. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com