Pivotal Customers Win Industry Awards for eBusiness Excellence

Timber Products Company, Wind2 Software, Employers and Manufacturers Association of New Zealand and CornerDrugstore.com win prestigious recognition for demand chain network solutions


Kirkland, WA, September 13, 2000 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) today announced that four Pivotal customers have recently received industry awards demonstrating excellence with Pivotal's XML-based demand chain network solution. The winners include Timber Products Company, Wind2 Software, Employers and Manufacturers Association of New Zealand and CornerDrugstore.com.

"Pivotal is delighted that our customers are winning industry awards for their vision, innovation, strategies and customer service excellence," said Norm Francis, president and CEO of Pivotal Corporation. "When our customers receive industry recognition around the world, it is an excellent endorsement of the powerful capabilities that Pivotal's XML-based demand chain network solution provides."

Timber Products Company wins coveted "Technology and Business Award" from Start Magazine
Timber Products Company is a provider of highly diversified, fully integrated forest products throughout North America. With over 1500 customers and plans for aggressive expansion, the company needed a customer-centric solution that will enable them to build and strengthen business relationships. The Pivotal demand chain network solution enabled Timber Products Company to centralize vital corporate data and empowered the company to offer personalized support and services to its customers via multiple communication channels.

"We are honored by this award from Start Magazine," said Roger Rutan, vice president of marketing at Timber Products Company. "To be truly successful in the new millennium, companies need to become more customer focused. At Timber Products Company, we believe comprehensive and intelligent customer service - whether in person, over the phone or over the Internet - is paramount to our future success in the new Internet economy. Using the Pivotal solution, we are breaking new ground in the forestry industry by implementing an eBusiness strategy that fuses traditional channels of sales and marketing with the Internet."

Wind2 Software receives top honors from Association of Support Professionals and SoftLetter for outstanding online support
Wind2 Software, Inc. specializes in the design, development, sale and support of project business software. The recent award from the Association of Support Professionals (ASP) and SoftLetter commends Wind2 for its world-class support site - an interactive portal powered by Pivotal technology.

According to Dave Marvin, president of Wind2 Software, "We are thrilled by this recognition from ASP and SoftLetter for our Support Center Web. The award validates our success in building a world-class, web-based support system. As the technology backbone of our portal site, Pivotal's demand chain network solution is second to none."

Employers and Manufacturers Association (EMA) wins "CEO IT Vision Award" at New Zealand's annual Computerworld Excellence Awards
Employers and Manufacturers Association, based in Auckland, New Zealand, is an association of enterprises that represents the interests of its members in business, political and public forums. Alasdair Thompson, Chief Executive Officer of EMA, was recently honored with the "CEO IT Vision Award" at New Zealand's annual Computerworld Excellence Awards. Thompson's vision, innovation and strategic contribution in the implementation of Pivotal's demand chain network solution were integral to EMA meeting its objectives for a 'Superior Service Strategy.'
"We are delighted to receive this award," said Thompson. "Our goal in implementing Pivotal was to create a service organization for the 21st century that would increase membership, raise our profile and provide personalized services to our members. Using Pivotal, we are now positioned as a service organization for the future."

CornerDrugstore.com wins CIO Magazine award for "Customer Service Excellence"
CornerDrugstore.com, the leading Internet Application Provider serving independent and small chain pharmacies, recently won the CIO-100 award for its excellent customer service and customer relationship management (CRM).

"We are honored by this distinction," said Kennet Westby, Chief Information Officer of CornerDrugstore.com. "Pivotal's demand chain network solution allowed us to fulfill our strategy to bring together this traditionally fragmented sector of the pharmacy marketplace. Powered by Pivotal, CornerDrugstore.com provides a secure, scalable and reliable environment for neighborhood pharmacies to quickly reach consumers online with health care services and products."
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

Statements made in this press release about our future results, levels of activity performance, goals or achievements or other future events constitute forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in our forward looking statements. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com