Pivotal and webPLAN Make Integrated Demand and Supply Chains a Reality

Integrated solution - first to achieve end-to-end value-chain capabilities


Whistler, BC, August 30, 2000 — Pivotal Corporation (Nasdaq NM: PVTL; TSE: PVT) and webPLAN Inc., the leading provider of e-Business solutions for manufacturers, today announced the integration of Pivotal's demand chain network solution with the webPLAN CeO solution-set. The hybrid solution simplifies the selling and fulfillment process by giving customers an intuitive, personalized e-Commerce front end for configuring and placing orders, fully integrated with manufacturing systems and the supply chain back end, in real-time, over the Internet. The Pivotal/webPLAN integrated solution was announced and demonstrated at "Reach the Peak 2000," Pivotal's third annual Worldwide Customer Conference, in Whistler, BC, Canada.

"The webPLAN/Pivotal integration eliminates the chasm between the demand chain and the supply chain," said Michael Ker, president and CEO, webPLAN Inc. "This will allow our joint customers to increase revenues by producing and delivering their products faster, and more reliably than their competitors. webPLAN's ability to deliver those benefits to customers is at the heart of our growth strategy, and building strategic alliances with like-minded companies, such as Pivotal, enables us to execute our strategy more rapidly."

According to Norm Francis, president and CEO, Pivotal, "The successful integration of Pivotal's demand chain network solution and webPLAN CeO is a major development in our strategy to fulfill demand in the international large-enterprise market for an integrated demand and supply chain. The Pivotal/webPLAN solution provides value throughout the business web of global manufacturing companies that require a completely integrated best-of-breed platform built entirely on the Microsoft .NET platform."

How it works:
Business-to-business (B2B) customers of a manufacturing company with the integrated Pivotal/ webPLAN solution log on to the manufacturer's web site using a standard browser. Pivotal's technology then leads them through the entire buying experience-complete with needs analysis, recommendations and advice-resulting in a customized order that meets their exact needs. The demand order is seamlessly integrated with manufacturing data, and the customer instantly receives a Capable-to-Promise (CTP) date. If shortages of parts or components are delaying the delivery, suppliers of those elements are instantly alerted to demand for their supplies, and they too can access the manufacturing data, using only a browser, to optimize production and delivery schedules based on the customer demand.

Market Opportunity:
The Supply Chain Management (SCM) market generated $2.6 billion in revenues in 1998, according to AMR Research Inc. The expected use of the Web as a facilitator of inexpensive real-time access to salient data on the part of all participants in any given supply chain is expected to accelerate SCM market growth to $18.6 billion in 2003. Web-based SCM is another piece of the business-to-business e-commerce market which, according to the Yankee Group, is expected to grow at a compound annual rate of 41% over the next five years, reaching $541 billion.

About webPLAN:

webPLAN's solution to the e-Business imperative faced by manufacturers today is webPLAN CeO™. It integrates supply and demand chain management, product lifecycle management, customer relationship management and strategic and enterprise planning with tactical execution systems over the Internet. webPLAN CeO is a strategy and solution-set for increasing shareholder value with an e-Business model that amalgamates self-service, visibility, collaboration and optimization with a web-intrinsic architecture.

webPLAN solutions have been adopted across multiple tiers by visionary companies such as Lucent Technologies, SCI Systems, Honeywell Aerospace, Cessna Aircraft, Black & Decker, Ryobi Outdoor Products, John Deere, Caterpillar and Epson. They have been endorsed by industry analysts, chronicled in national case studies and studied by academia. A global community of over 8,000 users now employs webPLAN as their e-Business and supply chain solution.

webPLAN Inc. is a privately held company with corporate offices in Chicago, Illinois and Ottawa, Canada. For more information on the company, its services and its products, visit www.webplan.com.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com. © 2000 Pivotal Corporation. All rights reserved. Pivotal, Pivotal eRelationship 2000, Pivotal eSelling 2000 are trademarks and/or registered trademarks of Pivotal Corporation. Microsoft, Windows, Windows 2000, Windows NT, and BackOffice are trademarks and/or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trade names mentioned are trademarks and/or registered trademarks of their respective owners.
Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com

Randy Burgess, webPLAN Inc.
Tel: 613/592-5780 x235
Email: rburgess@webplan.com