Pivotal Named Microsoft North American

Pivotal continues to demonstrate dominance and excellence on Windows 2000

Kirkland, WA, July 20, 2000 — Pivotal Corporation (Nasdaq NM: PVTL) today announced that Microsoft has selected the company as its North American "Packaged Application Partner of the Year". This year, the Microsoft Certified Solution Partner Awards committee reviewed more than 875 entries received from over 79 countries around the world and selected 29 regional winners for excellence and innovation in customer solution delivery and service.

The Packaged Application Partner of the Year award recognizes companies with one or more packaged applications available for resale in horizontal markets or vertical industries, such as financial services, health care, manufacturing, retail and education. The winner in this category must demonstrate a strong business model that is well positioned for the future, a firm commitment to the Microsoft platform, a solution that demonstrates the company's capabilities to deliver a business vision that fits with the goals of customers and a commitment to using the latest Microsoft technologies. Pivotal's comprehensive family of products is seamlessly integrated for eSelling, eMarketing, eCommerce, and eService and is easily customized to accelerate corporate growth through enhanced best business processes and practices.

"We are pleased to name Pivotal Corporation as the 'Microsoft Packaged Application of the Year' for the North America subsidiary," says Charles Stevens, vice president of Microsoft's Enterprise Partner Group. "The Microsoft Solution and Partner Awards have a long standing history of recognizing excellence. Our award finalists, chosen from hundreds of entries, reflect this through their innovative use of Microsoft operating systems and applications to provide the best customer solutions and service available today."

According to Norm Francis, president and CEO of Pivotal, "We are honored to be named the Microsoft 'Packaged Application Partner of the Year' for North America. Pivotal's years of commitment to creating the best customer solution optimized for the Microsoft platform has resulted in a powerful eBusiness solution ideal for organizations that wish to quickly accelerate their growth and increase their revenues. Global enterprise companies in every industry are selecting the Microsoft and Pivotal combination to increase market value and move their demand chains to the Internet."

Other recent achievements for Pivotal include two prestigious Microsoft Industry Solutions Awards for technology excellence and the "Gold Best-in-Class" award at the First Annual Users Choice Awards. Recently, the company was named an "eBusiness Winner" by Upside Magazine and one of the "Hottest Companies in Year 2000" by start magazine. The company's flagship product, Pivotal eRelationship 2000, was named one of the "Top 15 Software for 2000" by ISM.
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.

Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.
Statements made in this press release and materials about our future results, levels of activity performance, goals or achievements or other future events constitute forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in our forward looking statements. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com