Selects Pivotal to Power Global Microsoft-based Insurance Exchange

Pivotal enables B2B digital marketplace to manage personalized relationships and Internet transactions

Seattle, Washington, June 20, 2000 — Pivotal Corporation (Nasdaq: PVTL), The eBusiness Relationship Company, today announced that Inc. has selected Pivotal eRelationship 2000 to power personalized selling, marketing, customer service, financial transactions, and multi-channel communications. is the premier B2B, Web-enabled auction site for recoverable insurance industry salvage assets. is targeting the $40 billion insurance industry salvage assets market with the goal of maximizing the value of recoverable assets for insurance industry sellers and business buyers worldwide. The company is the primary, global Internet marketplace for insurers and targeted business buyers to exchange recoverable salvaged assets efficiently and conveniently. brings a digital economy solution to a market that has traditionally been highly fragmented and decentralized.

"Pivotal provides the core integration technology behind our B2B Internet exchange," said John Barberich, CEO, "We selected Pivotal eRelationship 2000 because it is fast, flexible, comprehensive, and optimized for the Microsoft Internet platform. In addition, it will allow us to launch our B2B Internet exchange rapidly and seamlessly, incorporating the high level of functionality we need to serve our customers appropriately, and to capture and maintain the premier position in our market."

Pivotal's eRelationship 2000™ will differentiate by integrating auction functionality - such as personalized buyer alerts, bidder notifications, customer service interactions, billing and all marketing and sales communication with other business operations. Not only will this integrated approach provide a highly efficient platform for conducting business, but it will also maximize each listings exposure and ensure the timely communication of the information each buyer needs to bid and win.

According to Norm Francis, president and CEO, Pivotal, "Pivotal provides an ideal infrastructure for the next generation of personalized digital marketplaces. Pivotal eRelationship 2000 will empower's Internet exchange to successfully bring together motivated sellers and a global audience of buyers. The partnership between Pivotal and creates the premier personalized online marketplace for recovered assets in the insurance industry."

About Inc. provides an Internet-based, B2B auction site exclusively designed to bring together insurance companies seeking to sell recoverable salvage assets with targeted buyers worldwide. By centralizing what is currently a highly fragmented market through a Web-based, 24/7 auction bidding process, will give buyers the opportunity to bid on a vast number of salvage assets as they become available worldwide, and will offer the insurance industry immediate and efficient global exposure to a broad universe of potential buyers. Information about iSalvex, a privately held company headquartered in Andover, Massachusetts, is available at
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to increase revenue and improve customer loyalty by providing highly scalable, Microsoft-based Internet solutions for managing relationships between customers, employees, and business partners. Pivotal's eRelationship 2000 solution provides integrated applications for eSelling, eMarketing, eCommerce, and eService, and an industrial-strength Internet platform for building and deploying personalized, intelligent Web sites for customers and business partners integrated with context-sensitive Web portals for front-office employees. Pivotal solutions are designed for Web, wireless and hosted deployment, and are provided on a flexible license, lease, or subscription basis to support a wide variety of business models.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 800 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG,, Ericsson,, Nissan Motor Corp., HarperCollins Publishing, Deutsche Bank,, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL" and can be found on the Web at
This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship 2000 solution to be deployed by Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet's requirements, the possibility of development of deployment difficulties or delays, the dependence on's satisfaction with Pivotal's eRelationship 2000 solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401