Pivotal Announces Breakthrough eHealthcare Relationship Management Solution

Quick-to-implement, comprehensive eBusiness solution delivers unprecedented value to health-care organizations


Vancouver, Canada, May 3, 2000 — Pivotal Corporation (Nasdaq: PVTL), The eBusiness Relationship Company, today announced the eHealthcare relationship management (eHRM) solution based on Pivotal eRelationship™ 2000. The company unveiled the solution this week at the national Blue Cross/Blue Shield Sales, Marketing and Communications 2000 Conference in Dallas, Texas.

The eHRM solution leverages Pivotal's comprehensive eBusiness solution for managing employee, customer and partner relationships over the Internet. For healthcare organizations, the specialized solution will manage the interaction and collaboration of the entire "health care-chain", including consumers, members, providers, payers, wholesalers and manufacturers. Companies in the healthcare industry can now make a fast, cost-effective transition to eBusiness and completely streamline business operations by leveraging the Internet.

Pivotal has proven its success in the health-care industry with a roster of customers including Premera/Blue Cross Washington and Alaska, Wellmark/Blue Cross of Iowa, Blue Cross of Michigan, Medpool.com, CornerDrugstore.com, McKesson HBOC Automated Healthcare, Red Cross Australia, InterQual Products Group, and Pfizer.

"Pivotal has a long and successful track record in the health-care industry and we are committed to meeting the needs of health-care organizations that are transitioning to eBusiness," said Norm Francis, president & CEO, Pivotal. "Health-care companies are faced with the unique challenges of delivering caring, fast service to a vast population and conducting business in a changing environment. At Pivotal, we understand the challenges health-care companies face and we've designed our eHealthcare solution to enable them to be totally customer-centric and leverage the cost efficiencies the Internet provides."

According to Jeff Roe, vice president of marketing, Premera Blue Cross, "Premera is using the Pivotal solution to conduct business more efficiently. The solution allows us to be more customer-centric by streamlining and integrating our activities in sales, marketing, underwriting and operations."

Pivotal's eHRM solution provides an Internet platform to support health-care delivery and business transactions, leveraging and integrating with existing back-end health management systems. The solution customizes Pivotal eRelationship 2000 to serve as a quick-to-implement, total eBusiness platform for disseminating high volumes of medical product and service information to support collaboration across integrated health-care organizations including physicians, hospitals, home care specialists, laboratories, health plan organizations, pharmaceutical wholesalers and manufacturers.

Pivotal's eBusiness Relationship Management solution provides everything health-care companies need to service Web customers & prospects, such as personalized eSelling, eCommerce, intelligent self-service, and multi-channel interaction.

Pivotal's eHRM solution integrates live Web resources from the Pivotal B2B Syndicate to offer an array of carefully selected, best-in-breed Internet content, services and applications related to the health-care industry. The Pivotal B2B Syndicate is an exclusive group of companies that provide Internet solutions through Pivotal's innovative, context-sensitive "smart portal" interface.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to increase revenue and improve customer loyalty by providing highly scalable, Microsoft-based Internet solutions for managing relationships between customers, employees, and business partners. Pivotal's eRelationship 2000 solution provides integrated applications for eSelling, eMarketing, eCommerce, and eService, and an industrial-strength Internet platform for building and deploying personalized, intelligent Web sites for customers and business partners integrated with context-sensitive Web portals for front-office employees. Pivotal solutions are designed for Web, wireless and hosted deployment, and are provided on a flexible license, lease, or subscription basis to support a wide variety of business models.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 800 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, Nissan Motor Corp., HarperCollins Publishing, Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL" and can be found on the Web at http://www.pivotal.com.
This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship solution to be deployed by 1st Global Inc. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet 1st Global's requirements, the possibility of development of deployment difficulties or delays, the dependence on 1st Global's satisfaction with Pivotal's eRelationship solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com
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