Pivotal Presents Web and Wireless eBusiness Relationship Management Solutions at Internet World

Pivotal hosts Harley-Davidson "lottery" at premiere Internet industry event


Miami, Florida, March 30, 2000 — Pivotal Corporation (NASDAQ: PVTL), The eBusiness Relationship Company™, will have a high-profile presence next week at the Internet industry's premiere annual event - Internet World 2000. Pivotal's powerful Web and wireless eBusiness relationship management (eBRM) solutions will be showcased at the Internet World eCRM 2000 Expo at the Los Angeles Convention Center (booth #6200) from April 5-7, 2000.

Bob Runge, Pivotal's vice president of worldwide marketing will give a keynote address at the show on Wednesday, April 5, 2000 at 11:45 am - 12:30 pm.

"We are excited to participate in the Internet industry's most significant event of the year -- Internet World 2000," said Norm Francis, president and CEO of Pivotal. "The Internet revolution requires that companies completely reshape their business models to adopt a customer-centric focus. Pivotal's innovative Internet-based technology for managing eBusiness relationships is enabling companies worldwide to be leaders in the digital economy by building more intelligent, personal and collaborative relationships with their customers."

Visitors to Pivotal's Internet World booth will have the opportunity to try their luck in the "Harley-Davidson Lottery". Attendees can enter to win a slick, new Harley-Davidson (XL 1200C Sportster 1200 Custom), which will be awarded at the show on April 6, 2000.

The Pivotal exhibit will feature the company's recently unveiled eBusiness relationship management solution, Pivotal eRelationship™ 2000. The exhibit, "eBusiness: It's who you know", will highlight an elite combination of Pivotal technology partners and will highlight the company's wireless eBRM solution, Pivotal Anywhere™.

Pivotal's premiere systems integration partner, One Inc. will be presenting in alliance with Pivotal at the show. Technology partners HotData, MarketTouch, ServicePlus and Talisma will also be prominent at the Pivotal exhibit.

Attendees at this world-class event will have a hands-on experience of Pivotal's newest Internet technologies for the business world. Visitors will have the chance to observe how cutting-edge companies are building personalized, intelligent, self-service Internet relationship hubs for customers and business partners using Pivotal eRelationship 2000.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL." This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com