Pivotal, Microsoft and KPMG Consulting Announce eBusiness Solution Set for Latin America

Fast-track eBusiness solution designed especially for Latin American companies presented at Microsoft's Enterprise Solutions Conference

Miami, Florida, March 22, 2000 — March 22, 2000 — Pivotal Corporation (NASDAQ: PVTL), Microsoft (NASDAQ: MSFT) and KPMG Consulting, LLC today presented an eBusiness solution set that will enable Latin American companies to make a fast, cost-effective transition to eBusiness. The three companies made the announcement at Microsoft's Enterprise Solutions Conference today in Miami, Florida.

According to Norm Francis, president and CEO of Pivotal Corporation, "We strongly believe that Pivotal's eBusiness relationship management solution combined with the powerful Microsoft Windows 2000 platform and KPMG Consulting's services is the ideal solution for Latin American companies that are ready to capitalize on the Internet. Together, Pivotal, Microsoft and KPMG Consulting are introducing a new generation of business solutions specifically designed for Latin America which will enable companies to quickly and easily transition their businesses to integrate traditional and Internet business channels."

The demand for eBusiness solutions is rapidly increasing in Latin America. According to a recent report by IDC Latin America, the demand for Internet services is expected to increase 42 percent annually over the next five years. Internet commerce in Latin America is expected to reach $8 billion (US) by 2005, according to recent studies by Jupiter Communications.

According to Mauricio Santillán, Vice-President for Latin America, Microsoft, "Latin America is an important region for Microsoft and we are committed to working together with Pivotal and KPMG to enable companies in the region to compete successfully in the global digital economy. Through an increased presence in Latin America, Microsoft, Pivotal and KPMG will bring the most cost-effective, easily adaptable, scalable solutions for the business Internet to the region. And we will work hand-in-hand with our joint customers to provide solutions that are localized and optimized for their markets."

Abel Roberto Evelson, Senior Vice-President of KPMG Consulting, in charge of Customer Management Solutions for Latin America, notes that, "The increasingly competitive environment that Latin American companies face is an outgrowth of both an accelerated deregulation process and the globalization of their economies. Together, KPMG Consulting, Microsoft and Pivotal can help these companies capitalize on this changing environment by providing an integrated offering that addresses the critical components they need to implement leading eSolutions for sales, marketing and customer service initiatives. As leaders and innovators in Internet-based solutions, we have designed a targeted strategy that will empower companies throughout Latin America with a fast-track to a digital economy business model."

The strategic relationship among the three companies will include the development of localized eBRM products and services for Latin America as well as an aggressive joint sales and marketing program. The combined solution will provide the highly scalable Microsoft Windows 2000 platform, the Pivotal eRelationship 2000™ solution for managing business relationships using the Internet, and KPMG Consulting's management consulting services.

Together, the three companies have worked to identify the unique needs of Latin American companies and to specialize the eBusiness solution to these requirements. Specifically, the Pivotal/Microsoft/KPMG Consulting solution set addresses the need to boost revenues by providing intelligent, personalized customer service to customers. The solution set also meets the requirements for fast implementation times, integration of traditional and Internet business channels, and the flexibility and scalability to expand as needed.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL." Statements made in this press release and materials about our future results, levels of activity performance, goals or achievements or other future events constitute forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in our forward looking statements. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com