Pivotal Establishes eBusiness Center of Excellence in Northern Ireland

Pivotal continues aggressive expansion in Europe


Vancouver, Canada, March 8, 2000 — Pivotal Corporation (Nasdaq: PVTL) The eBusiness Relationship Company™, today announced that the company is establishing an eBusiness Center of Excellence in Belfast. The investment, which is backed by the Industrial Development Board (IDB) for Northern Ireland, is part of Pivotal's continued aggressive expansion in Europe.

Pivotal's success in the European market is already established. The company currently has more than 130 enterprise customers in Europe, including Agfa, Elf, Ericsson, Foss, FPDSavills, Miller Freeman, Novartis, Siemens, Telenor, and Telia.

"Pivotal is committed to providing solutions that enable European companies to make a fast, seamless transition to eBusiness - our new center in Northern Ireland is an important advancement to furthering this goal," said Norm Francis, president & CEO of Pivotal Corporation. "As an emerging European center of technology, Belfast is an ideal location for us to establish a major Pivotal eBusiness Center of Excellence."
Pivotal's new facilities will take full advantage of the talent pool and development resources in Northern Ireland and will employ people in areas such as research and development, technical support, training, and professional services.

According to Adam Ingram, MP, Minister of State at the Northern Ireland Office, "Pivotal is an ambitious company with an impressive record of enabling companies worldwide to make a fast transition to eBusiness. We are thrilled that this world-class company, a market leader in eBusiness solutions, has chosen to establish a Pivotal eBusiness Center of Excellence, with a technical support center and a research and development unit, in Belfast."

According to Francis, "Pivotal selected Northern Ireland for the eBusiness Center of Excellence because the region offers compelling business advantages for North American companies. Northern Ireland provides a well-educated, skilled workforce, solid telecommunications infrastructure, reasonable operating costs, government-backed incentive programs and a good standard of living. All of these benefits position Northern Ireland very competitively in the global digital economy."

According to the IDB, approximately 10,000 young people join the work force in Northern Ireland each year, many with degrees in information technology, engineering and other science degree programs with significant IT content. More than 1,000 computer science majors graduate each year with skills in software engineering, systems analysis and design, networks and data communications, database techniques, artificial intelligence and multimedia, as well as in programming languages including Java, C and C++.

Northern Ireland universities have a strong eBusiness emphasis, with internationally recognized research centers in software, telecommunications and electronics. Northern Ireland's two universities, the Queen's University of Belfast and the University of Ulster, work closely with companies operating in Northern Ireland to develop new products and processes.

According to Francis, "Northern Ireland's progressive approach to education and its business-friendly government are major incentives for North American companies that want to effectively reach markets across Europe."
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.



Pivotal is a public company traded on the NASDAQ under the symbol "PVTL." This press release contains forward-looking statements concerning Pivotal's European expansion initiative, including the number of employees Pivotal anticipates hiring in its Belfast offices and the anticipated availability of well-educated, skilled workers in Ireland. Actual results could differ materially from those anticipated in these statements based upon a number of factors including the ability to compete successfully with products and services offered by competitors in the European market and the ability to attract and retain well-educated, skilled workers employees for its Belfast offices. Forward-looking statements are based on management's beliefs, opinions and projections on the date the statements are made. Pivotal undertakes no obligation to update forward-looking statements if circumstances or management's beliefs, opinions or projections should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com