Pivotal eBusiness Relationship Management Solution Selected for Prestigious Industry Analyst Award

Pivotal recognized for innovation and excellence by leading analyst firm, ISM


Vancouver, Canada, March 1, 2000 — Pivotal Corporation (Nasdaq: PVTL), The eBusiness Relationship Company™, announced today that that Pivotal's eBusiness relationship management (eBRM) solution has been named one of the "Top 15 Software Selections for 2000" by ISM, a leading industry analyst firm. The "Top 15" selections are featured in ISM's eighth edition of The Guide to CRM Automation.

Barton Goldenberg, president of ISM and co-founder and co-chairman of the DCI CRM Conference and Expo, announced this year's winners during a special keynote session at the DCI Conference in Chicago at the McCormick Lakeside Center.

According to Goldenberg, "Pivotal's innovative solution was selected as a 'Top 15' solution after extensive product review. Pivotal has shown a solid commitment to technological innovation in the fusion of eBusiness and customer relationship management and has demonstrated consistent leadership in the market."

The "Top 15" selections were based on ISM's testing of dozens of packages in its Software Lab in accordance with ISM's 124 selection criteria including 80 business functions, 32 technical features and 12 user friendliness/support issues.

According to Norm Francis, president and CEO of Pivotal, "We are honored to receive this award from ISM in recognition of our leadership and excellence in eBusiness relationship management. Pivotal is continuing the tradition of eBusiness innovation with its recently announced solution, Pivotal eRelationship 2000 — which has already set new industry standards for scalability, reliability and cost-effectiveness."

Other recent achievements for Pivotal include two prestigious Microsoft Industry Solutions Awards for technology excellence and the "Gold Best-in-Class" award at the First Annual Users Choice Awards. The company was recently named an "eBusiness Winner" by Upside Magazine.

For more information on The Guide to CRM Automation, published by ISM, visit http://www.ismguide.com.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia. Statements made in this press release and materials about our future results, levels of activity performance, goals or achievements or other future events constitute forward-looking statements. These statements involve known and unknown risks, uncertainties and other factors that may cause actual results or events to differ materially from those anticipated in our forward looking statements. Although we believe that the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com