Pivotal Named "E-Business Winner" by Upside Magazine

Only solution for 360° eBusiness Relationship Management named to prestigious list

Vancouver, Canada, February 24, 2000 — Pivotal Corporation (Nasdaq: PVTL), The eBusiness Relationship Company™, announced today that Upside Magazine has rated the company as an "E-Business Winner" in an article filed last week. Pivotal has received this acclaim for its industry-leading eBusiness relationship management (eBRM) solution that enables companies to conduct personalized eSales, eMarketing, eCommerce and eService over the Internet.

The rankings were published on the Upside Magazine Web site at http://www.upside.com/texis/mvm/ebiz/story?id=38988bff0 and in an article entitled, "E-Business 150", published in the March 2000 print issue of Upside Magazine. The article was authored by Chris Selland, vice president, the Yankee Group and Howard Anderson, founder and Chairman, the Yankee Group. According to the article, "With its nice hybrid CRM/electronic-commerce strategy, Pivotal should emerge as a major winner as corporate CRM and e-commerce strategies converge."

"The Upside Magazine ranking is an excellent testimonial to Pivotal's impact on the eBusiness landscape," said Norm Francis, president and CEO of Pivotal Corporation. "As the current world record holder in eBRM scalability on the Microsoft platform, our Pivotal eRelationship 2000 solution is leading the way for companies to exploit the opportunities presented by the Internet to increase revenues."

The Yankee Group scored companies in five areas: innovation, market share, overseas strength, alliances and growth. Pivotal scored the highest rating of five stars in the "growth" category and four-star ratings in both "innovation" and "alliances."

According to Chris Selland, vice president of the Yankee Group, "We developed the eBusiness 150 to highlight those companies that are helping businesses reinvent themselves and take advantage of the Internet opportunity. Pivotal's focus on eBusiness relationship management positions the company squarely in the center of the e-Business revolution."
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL." To access Pivotal's online media kit, please visit www.pivotal.com/pressbox.
This press release contains forward-looking statements regarding the anticipated performance of Pivotal's recently released product, Pivotal eRelationship 2000. Actual results could differ materially from those anticipated in these statements based upon a number of factors including the possibility that actual performance will not duplicate test results, dependence on the continued interest, cooperation and performance of third parties, particularly Microsoft and Compaq, with whom Pivotal has business relationships, the risks involved in developing software solutions and integrating them with third-party software and services, the possibility that competitors will introduce new and improved products and services and the need to compete successfully with existing and new products and services offered by competitors. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com