Timber Products Company Selects Pivotal eRelationship 2000 for eForestry Solution

Timber Products Company to provide self-service over the Web using Pivotal Internet applications


Vancouver, Canada, February 8, 2000 — Pivotal Corporation (Nasdaq: PVTL) The eBusiness Relationship Company™, today announced that Timber Products Company, a provider of highly diversified, fully integrated forest products throughout North America, has chosen the Pivotal eRelationship™ 2000 eBusiness relationship management (eBRM) solution to provide service to its customers and partners over the Internet.

According to Joe Gonyea, III, COO, Timber Products Company, "Using the Pivotal eRelationship solution, Timber Products Company is breaking new ground in the forestry industry by implementing an eBusiness strategy that fuses traditional channels of sales and marketing with the Internet. In the forestry products industry, Pivotal's eBusiness relationship management solution offers enormous opportunities. The Pivotal solution will bring us closer to our customers by enabling customer self-service, customer profiling for improved support and service, and a consistent level of service for our global customer base."


For Timber Products Company, the rapid expansion of the Internet has presented a significant opportunity to expand and strengthen its global presence. Pivotal's eBusiness relationship management solution will enable Timber Products Company to leverage the Internet as a leading-edge eBusiness in today's digital economy.

With Pivotal eRelationship 2000, Timber Products Company will enhance the customer buying experience by delivering personalized service and product offerings based on preferences. When the solution is fully implemented, customers will be able to browse a customized Web portal, view account information online and receive personalized updates and responses from the company. This integrated eBusiness solution provides Timber Products Company employees real-time information on customer needs and enables the organization to make intelligent and strategic decisions based on customer feed-back.


"Timber Products Company is leading the forestry industry into the Internet marketplace," said Norm Francis, president and CEO, Pivotal Corporation. "With its eForestry vision of establishing and enhancing eRelationships with its customers and partners, Timber Products Company is already light years ahead of the competition. Using Pivotal eRelationship 2000 to incorporate the Internet into its business channels, Timber Products Company will increase customer satisfaction and boost global market share."
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.



Pivotal is a public company traded on the NASDAQ under the symbol "PVTL." This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship solution to be deployed by Timber Products Company. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet Timber Products Company's requirements, the possibility of development of deployment difficulties or delays, the dependence on Timber Products Company's satisfaction with Pivotal's eRelationship solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com