Pivotal eRelationship 2000 Launches with Massive Scalability and Embedded Engines Powered by E.piphany and Interactive Intelligence

First eBusiness solution to exploit new features in Microsoft Windows 2000


Vancouver, Canada, February 1, 2000 — Pivotal Corporation (Nasdaq: PVTL) The eBusiness Relationship Company™, today announced Pivotal eRelationship™ 2000, a major upgrade to its award-winning Internet application suite. Pivotal eRelationship 2000 features the all-new Pivotal ePower 2000™ platform with embedded eBusiness Engines for real-time intelligence and interaction management powered by technologies from E.piphany (NASDAQ: EPNY) and Interactive Intelligence® (NASDAQ: ININ). Pivotal eRelationship 2000 is the first and only eBusiness Relationship Management (eBRM) solution to exploit new features of the Microsoft (NASDAQ: MSFT) Windows 2000 operating system to deliver unprecedented scalability, reliability and performance. Pivotal eRelationship 2000 also supports the Microsoft Windows NT 4.0 and Microsoft BackOffice platform.

"This launch of Pivotal eRelationship 2000 is a watershed event for Pivotal and the eBusiness relationship management industry," said Norm Francis, president and CEO of Pivotal Corporation. "Pivotal eRelationship 2000 is the first eBRM solution fully architected to exploit the world-class scalability features of Windows 2000, and the only solution to deliver an Internet application platform that embeds specialized eBusiness Engines from best-in-class technology partners. By using Pivotal eRelationship 2000 with its powerful new Web intelligence and interaction management features, every company can participate in the 'clicks-and-mortar' revolution and merge the power of the Internet with their traditional business models."

Pivotal worked closely with Microsoft to completely leverage Microsoft Windows DNA 2000 technologies to develop Pivotal eRelationship 2000 — including Windows 2000, XML, XSL, SQL Server 2000, COM+ and Windows Load Balancing Services.

According to Keith Wales, Chief Technology Officer, Pivotal, "Pivotal has exploited every advantage the Microsoft platform has to offer — including world class scalability and iron-clad reliability. And we have leveraged the cost-effectiveness of the Microsoft platform to present a solution that is far more cost-effective than solutions designed for alternative platforms."

Pivotal ePower 2000 Application Platform
At the heart of the Pivotal eRelationship 2000 solution is Pivotal ePower 2000 — a three-tiered Internet application platform comprised of robust eBusiness Engines. These eBusiness Engines enable Pivotal, its business partners and customers to develop sophisticated Internet applications with capabilities for 360° customer lifecycle management, intelligent self-service, unified interaction management, dynamic personalization, collaborative eCommerce, real-time intelligence, universal application integration and context sensitive links to live Web resources. The unique architectural model of the Pivotal ePower 2000 platform enables Pivotal to take advantage of technologies from leading companies such as E.piphany and Interactive Intelligence to deliver integrated solutions that are truly best-of-industry rather than the monolithic, proprietary offerings of competitive alternatives.

According to Christopher Fletcher of the Aberdeen Group, "Pivotal's Windows 2000 architecture and partnerships with companies such as E.piphany and Interactive Intelligence provide Pivotal customers with an exceptional eBusiness platform. Pivotal continues to deliver a unified solution for managing eCommerce, eSales, eMarketing and eService and effectively integrates extended selling and partner channel capabilities."

According to Kenneth Westby, CIO, CornerDrugstore.com, "Companies that want a fast, easy, cost-effective transition to eBusiness can stop their search with Pivotal eRelationship 2000. This solution provides the flexibility and scalability that digital economy companies demand — and integrates best-of-breed Internet technologies to provide supreme functionality within Pivotal's intuitive, all-Web environment. Pivotal's optimization for Microsoft technology provides customers with a cost-effective eBRM platform and the significant benefits of industry-leading Internet technology."


Pivotal Intelligence Engine
Powered by E.piphany, the Pivotal Intelligence Engine™ — an optional component of Pivotal's new ePower 2000 platform — is a critical solution for the digital economy. The integration of E.piphany's analytic technology into Pivotal's eBRM platform provides an easy way for organizations to attain a rich understanding of its customers and enable insight and action across multiple touch-points.

According to Roger Siboni, president and CEO of E.piphany, "Working with Pivotal, E.piphany provides an even greater number of companies with analytics on all data, interactions and transactions that occur in the course of the customer life-cycle — in the traditional brick-and-mortar context and in the new context of eCommerce. With E.piphany's customer-centric technology at the core of Pivotal's Intelligence Engine — Pivotal is allowing companies to establish, maintain and continually improve customer relationships to enhance sales, marketing and customer service activities."

The Pivotal Intelligence Engine delivers strategic intelligence to users over the Web and allows these individuals to mine, analyze and report on this information quickly so they can formulate real-time strategies for winning, growing, and retaining customers.


Pivotal Interaction Engine
The Pivotal Interaction Engine™, another significant component of Pivotal ePower 2000, leverages the industry-leading technology of Interactive Intelligence to enable companies to unify virtually every method of business communications, including traditional and voice-over IP telephony, email, fax and Internet chat sessions. The Pivotal Interaction Engine brings the wealth of corporate knowledge stored in the Pivotal eRelationship 2000 repository to the front lines of the organization in a way that is empowering and easy-to-use. It enables the emerging trend toward "customer interaction centers" with an eBusiness communications interface that is personalized, flexible and maximizes the business results of interactions with customers and partners.

According to Don Brown, president & CEO of Interactive Intelligence, "Pivotal and Interactive Intelligence have joined forces as two leading Internet companies who understand the revenue-generation potential of the front-line employees who are interacting with customers and partners on a day-to-day basis. Using the Pivotal Interaction Engine, Pivotal customers will attain the enormous advantages of empowering front-line employees through integrated channels of Internet and traditional communication."

The importance of maintaining a consistent and intelligent level of service across all channels of business communication channels is growing exponentially as companies adjust their front-office operations to meet the expectations of customers who demand a fast and sophisticated level of responsiveness and highly personalized service.


Availability
The Pivotal eRelationship 2000 solution will be available beginning this quarter for new and existing Pivotal customers and business partners and be priced according to each customer's unique configuration requirements.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.



Pivotal is a public company traded on the NASDAQ under the symbol "PVTL." This press release contains forward-looking statements, including statements about the successful launch and performance of the new Pivotal eRelationship 2000 solution. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the capability and performance of the Microsoft Windows 2000 operating system, the continued interest, cooperation and performance of Microsoft and the growth of the internet's use in traditional business. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com