Pivotal and WebEx Announce eCollaboration Service for Pivotal eBusiness Relationship Management Solutions

Internet leaders join forces to integrate online meetings, seminars and demos within Pivotal eRelationship solution model


Vancouver, BC, January 27, 2000 — Pivotal Corporation (Nasdaq: PVTL) The eBusiness Relationship Company™, today announced that WebEx, the company that powers meetings on the Web, and Pivotal have agreed to jointly develop an eCollaboration service specifically optimized for the Pivotal eRelationship™ 2 eBusiness relationship management (eBRM) environment. The eCollaboration service will enable Pivotal customers, business partners, and employees to conduct highly interactive and productive meetings, seminars, and demos in real-time over the Internet. Pivotal also announced today that WebEx has selected Pivotal eRelationship 2 as its internal eBusiness relationship management solution.

"Pivotal and WebEx share a common vision of highly personalized and collaborative eBusiness — a vision that enables an organization's customers, business partners, and employees to conduct business and build strong relationships over the Internet," said Norm Francis, president and CEO of Pivotal. "As a leader in Internet communications technologies, WebEx is an ideal partner for Pivotal to jointly develop an eCollaboration service that is entirely integrated with our 360° eBusiness relationship management solution. We have been using the WebEx solution internally for six months, and it has revolutionized our ability to actively collaborate with customers and business partners over the Internet."

Internet Collaboration delivered through the Pivotal eRelationship 2 SmartPortal
WebEx eCollaboration services are delivered to users of the Pivotal eRelationship 2 solution through the powerful Pivotal eRelationship 2 SmartPortal, a browser-based, context-sensitive environment in which employees, business partners, and customers conduct eBusiness transactions and interactions.

"WebEx is an ideal match for Pivotal's innovative SmartPortal solution which offers services and content in the context of business roles and activities," said Subrah Iyar, CEO of WebEx. "This is a prime example of how WebEx's real-time communications infrastructure can enhance every type of business communications — from sales and marketing to customer service and technical support. Interactive Internet collaboration is an essential component of any successful eBRM strategy — and together, Pivotal and WebEx are providing a best-in-class solution."

WebEx Selects Pivotal eRelationship 2 for eBRM
WebEx will deploy the Pivotal eRelationship 2 solution for its internal eBRM system. WebEx plans to focus its eBRM strategy on superior lead-generation, accurate forecasting for sales and marketing, and integration of its traditional sales and marketing channels with the Internet. The company also has a progressive strategy to merge its Internet and telephone customer support channels to ensure that customers receive exemplary service online and offline.

According to Glenn Reinus, vice president of sales at WebEx, "WebEx is a fast-growing, extremely ambitious Internet infrastructure company and we selected Pivotal because they understand what it takes to succeed in the digital economy. Pivotal's innovative and powerful eBRM technology is suited to our aggressive eBusiness strategy — we are confident that by using Pivotal eRelationship 2, we will continue to build iron-clad eRelationships with our customers and partners."

About WebEx Inc.

Founded in 1996, WebEx Inc. is the leading provider of Internet infrastructure for interactive communications. WebEx develops and markets WebEx.com and WebEx Meeting Center. WebEx.com, the world's most popular Web-based meeting service, requires no pre-installed software or network configuration, just a browser and a telephone. WebEx Meeting Center is a customizable full-service version of WebEx.com available to businesses on a subscription basis. WebEx is leading the drive to seamlessly deliver data, voice and video communications over the Web. Please call (408) 435-7000 or visit http://webex.com for more information. Editors should contact Colin Smith at Antenna Group (415) 977-1912 or colin@antennapr.com.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.



Pivotal is a public company traded on the NASDAQ under the symbol "PVTL."

This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship solution to be deployed by WebEx. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet WebEx 's requirements, the possibility of development of deployment difficulties or delays, the dependence on WebEx's satisfaction with Pivotal's eRelationship solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com