Mikohn Gaming Selects Pivotal for eBusiness Relationship Solution

Worldwide gaming equipment provider to deploy a scalable eBusiness infrastructure with Pivotal eRelationship


Vancouver, Canada, January 12, 2000 — Pivotal Corporation (Nasdaq: PVTL), a leading developer of eBusiness relationship management (eBRM) solutions, today announced that Mikohn Gaming Corp. (Nasdaq: MIKN), a world leader in the casino gaming equipment industry, has selected Pivotal eRelationship™ to improve customer and partner relationships through an eBusiness infrastructure.

"Mikohn holds more gaming licenses than any other player in the gaming industry and is growing its recurring revenue base at a rapid pace. To support our growth, we chose Pivotal," explained Greg Stecher, Director of Finance, Mikohn. "We compared the leading eBusiness applications for customer service, and Pivotal presented the best fit with our Internet strategy and future growth plans. Pivotal's flexible, scalable, easy-to-implement solution provides us with a fast path to eBusiness."

As part of the company's eBusiness initiative, Mikohn will deploy Pivotal eRelationship CustomerHub across its global network to improve the flow of corporate information internally and externally. The solution will enable Mikohn to improve coordination between sales and support with the goal of improving overall service to its customers.

According to Norm Francis, president and CEO, Pivotal Corporation, "Mikohn is working towards setting a new standard for online customer service in the gaming industry. Using Pivotal's eBusiness relationship solution, Mikohn will be able to get closer to its customers and respond in real-time to specific customer needs. Mikohn's strategy to create one-to-one eRelationships will forge new territory in the gaming industry."
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.
This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship solution to be deployed by Mikohn Gaming. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet Mikohn Gaming's requirements, the possibility of development of deployment difficulties or delays, the dependence on Mikohn Gaming's satisfaction with Pivotal's eRelationship solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com