Vancouver, Canada, December 1, 1999
Financial software developer using Pivotal eRelationship 2 for 24x7 customer support hub
— Pivotal Corporation (Nasdaq: PVTL), the leading provider of eBusiness relationship management (eBRM) solutions, today announced that Wind2 Software, Inc., a recognized leader in financial management systems for project-centric firms, has implemented Pivotal eRelationship across the company's sales, marketing, research and development, shipping, accounting, and customer support departments. Wind2 has implemented the Pivotal eRelationship CustomerHub solution to create a 24x7 self-service Web site that is fully integrated with the activities of the entire organization.
"Wind2 strives to attain one-to-one business relationship management goals, however, in the past, we didn't have a corporate-wide system in place to help us realize our vision," said Dave Marvin, president of Wind2 Software. "With the Pivotal eBRM product, we are able to leverage the Internet to encourage long-term business relationships, improve satisfaction and increase profitability."
By implementing Pivotal eRelationship 2 across the entire organization, Wind2 employees can now easily identify, access and manage all customer-related information, deliver high-quality customer support, and coordinate sales and service efforts to reduce redundancy and increase revenues.
Web-Based Customer Support with Pivotal eRelationship CustomerHub
Using Pivotal's eBRM solution, Wind2 will deliver a 24x7 customer information and support hub on the Internet. Users can access technical solutions in the corporate knowledge base and communicate with one another directly via a unique 'Web Board' integrated into the system. In addition, customers can submit incident reports or download products and technical white papers. Wind2 estimates a 30 percent increase in customer support revenues as a direct result of the new system being able to accurately track support request progress and completion. Pivotal's ability to connect customers with up-to-the-minute information will help Wind2 Software increase the quality of their customer relationships to maximize selling opportunities and increase customer satisfaction.
"As successful companies like Wind2 reinvent the way they relate to customers using new Pivotal Internet and eBusiness technologies, they invariably find they become more effective in virtually every aspect of business," said Norm Francis, president and CEO, Pivotal Corporation. "Wind2's industry leading products in concert with Pivotal's award-winning technology create a formidable combination that will be tough for competitors to top."
About Wind2 Software, Inc.
Wind2 Software, Inc. specializes in the design and publishing of integrated time-billing, project control, and accounting software for professional services firms across the globe. WINNER of the 1998 Visual FoxPro Excellence Award for 'Best Packaged Application', the Wind2 suite of fully integrated modules is collectively known as the Wind2 Financial Management System. Over 4,600 professional services firms-including architects, engineers, systems integrators, software consultants, management consultants, and environmental consultants-enjoy the tangible benefits of Wind2 FMS. Based in Fort Collins, Colorado Wind2 Software maintains partnerships and alliances with a select group of business partners and value-added resellers located in major metropolitan areas in the U.S. and Canada.
Pivotal Corporation is a global supplier of 360° Customer Relationship Management and eBusiness Relationship Management (eBRM) solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners, and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to manage sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.
Pivotal solutions are licensed on either a perpetual basis or on a monthly subscription through Pivotal's Internet application hosting services. Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 650 customers worldwide with more than 80,000 licensed users. Customers include Yahoo! Excite@Home, Bottomline Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group, and Sun Healthcare Group.
This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship solution to be deployed by Wind2 Software. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet Wind2 Software 's requirements, the possibility of development of deployment difficulties or delays, the dependence on Wind2 Software's satisfaction with Pivotal's eRelationship solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change.