Pivotal CRM and Internet Solutions Win Two Prestigious Microsoft Awards

Pivotal customer solutions recognized for superior business benefits, scalability, architecture, and cost of ownership


North Vancouver, BC, November 1, 1999 — Pivotal Corporation (Nasdaq: PVTL), today announced that for the third year in a row it has won top awards in Microsoft's annual Industry Solutions Awards competition for customer relationship management. This year, Pivotal won awards in both categories in which it was selected as a finalist, 'Best Integrated Customer Relationship Management' and 'Best Internet Solution for Customer Self Service'. The awards were given for Pivotal solutions implemented by Chancery Software and Holophane Corp. In previous years, Pivotal solutions have been awarded Best Mobile Sales Solution and Best Overall Customer Relationship Management solution.

"These two awards are an excellent reflection of where we focus on being the best - integrated CRM, and the Internet," said Norm Francis, president and CEO of Pivotal Corporation. With our Pivotal eRelationship solutions we are moving CRM to the next generation of eBusiness relationship management - eBRM, integrating CRM with eCommerce and business portals, and delivering exciting new capabilities to employees, business partners, and customers over the Internet. We are also focused exclusively on the Microsoft platform, which continues to give us an unfair advantage over our competitors that divide their attention across multiple platforms."

The Microsoft Industry Solution Awards competition is the premiere forum for software vendors to showcase excellence on the Microsoft platform. The awards are based on rigorous business and technical criteria, and real-life customer solutions are judged by industry experts and analysts under the supervision of Janet Church and Associates, an independent consulting firm hired by Microsoft to maintain fairness and excellence in application and judging standards.

Award submissions require detailed analysis of live customer solutions across a range of critical business metrics including delivering customer satisfaction and ROI, scalability, ease of deployment, integration with other applications, and technical architecture. Final decisions are based on live presentations before a panel of judges representing a "Who's Who" of CRM industry experts and analysts, including The Yankee Group, The Meta Group, The Aberdeen Group, International Data Corporation, The Denali Group, Insight Technology Group, AMR Research, Creative Strategies, Inc., Sales and Marketing Automation, Summit Strategies, and Trailer and Vavricka, Inc.

According to Frederica Carpenter, CRM Industry Manager, Microsoft, "We are again delighted to be recognizing Pivotal's excellence on the Microsoft platform." "As a four-time Microsoft award winner, Pivotal consistently excels in showcasing the compelling, measurable benefits that real-world companies can realize by combining the power and scalability of the Microsoft platform with the comprehensive, flexible, and rapidly deployable capabilities of the Pivotal eRelationship CRM and eBusiness solutions."

The award for 'Best Integrated Customer Relationship Management' is based on a Pivotal solution currently in production at Holophane Corporation, an international manufacturer and marketer of custom lighting fixtures and systems for commercial and outdoor applications. The 'Best Internet Solution - Customer Self Service' award is based on a Pivotal solution currently in production for Chancery Software, a leading software developer in the K-12 education market.

According to Rick Moignard, president and CEO of Chancery Software, "Chancery's success is a compelling example of how Pivotal's eBusiness relationship management solutions build strong customer relationships and increase revenues. Pivotal's powerful eBRM solution has enabled Chancery to implement an innovative e-service strategy that has revolutionized our customer service, helped us to develop more personalized customer relationships and enabled us to attain a tangible competitive edge in our industry."

Pivotal Corporation is a global supplier of 360° Customer Relationship Management and eBusiness Relationship Management (eBRM) solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners, and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to manage sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal solutions are licensed on either a perpetual basis or on a monthly subscription through Pivotal's Internet application hosting services. Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 650 customers worldwide with more than 80,000 licensed users. Customers include Yahoo! Excite@Home, Bottomline Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group, and Sun Healthcare Group.
This press release contains forward-looking statements which can be identified by terminology such as "may," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," " predicts", "potential" or "continue" or the negative of such terms or comparable terms. These statements are based on management's current projections, beliefs and opinions. Actual results could differ materially from those anticipated in these statements based upon a number of factors. Pivotal undertakes no responsibility to update forward-looking statements if circumstances or management's projections, beliefs or opinions change.
Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com