Pivotal Honors Exceptional CRM Customers at International User Conference

Pivotal recognizes 11 companies for setting new standards in CRM innovation and success


Whistler, Canada, September 17, 1999 — Pivotal Corporation (NASDAQ: PVTL), a leading developer of e-customer relationship management (eCRM) solutions today announced the recipients of the 1999 Pivotal Innovator Awards. The honored companies - including Peregrine Systems, Seagate Software and Holophane Corporation - were recognised for achieving significant financial results, superior customer service and industry leadership through proven customer relationship management solutions.

"Daring to test new business ground, the Pivotal Innovator Award winners are solid examples of companies that are dedicated to relationship management and customer satisfaction through the use of Pivotal customer relationship management solutions and creative business thinking," said Norm Francis, president and CEO of Pivotal.

The awards were presented at a Pivotal's global user conference in Whistler, Canada where international industry leaders are gathered to discuss and shape the role of customer relationship management and e-business in the new Internet economy.

"E-relationships - the term used to describe business relationships that are built and sustained using Internet technology - are they way that business innovators manage their interactions with their employees, customers, and business partners today," said Francis. "These innovators are defining and demonstrating new models for customer relationship management that the rest of the business world will learn from and follow."

The winning innovators for 1999 are:

INTERQUAL PRODUCTS GROUP, BEST 360º IMPLEMENTATION
InterQual Products Group, a McKesson HBOC company, is the industry leader in Clinical Decision Support Criteria for healthcare. The central nervous system for customer acquisition and service, InterQual has deployed the Pivotal solution in field and inside sales, customer service, marketing, and operations.

ADDISON WESLEY LONGMAN, BEST MOBILE IMPLEMENTATION
Addison Wesley Longman is one of the world's largest global educational publishers. The company's sales representatives previously worked from reports with information that was 30 days old. Now, the company manages customer relationships with real-time information updates.

SEAGATE SOFTWARE, BEST CUSTOMER SERVICE IMPLEMENTATION
Seagate (NYSE: SEG) is one of the 50 largest software companies in the world. With their new e-customer relationship management solution, the company offers 24-hour support everyday to its worldwide customer. The company handles approximately 1000 calls a day.

PEREGRINE SYSTEMS INC., BEST WORLDWIDE IMPLEMENTATION
In under one year, Peregrine (Nasdaq: PRGN) has implemented its e-customer relationship management solution to its world-wide sales force of 650 users in the US, Canada, UK, France, Germany, Belgium, Sweden, Denmark, Italy, Japan, South America, Australia. The company is using the solution to manage its global sales process including forecasting and reporting and centralizing customer information.

SINGAPORE PRODUCTIVITY AND STANDARDS BOARD, BEST INTERNATIONAL IMPLEMENTATION
Singapore PSB is a highly progressive government agency in Singapore. The agency has implemented a customer relationship management system to manage relationships and encourage development in Sinagpore. A critical component of the agency's strategy is a product and services guide which consists of 3000 products that can be accessed via self-service kiosks and the Internet.

BOTTOMLINE SOFTWARE, BIGGEST RETURN ON INVESTMENT
Bottomline Technologies (Nasdaq: EPAY) reports that use of Pivotal Relationship has allowed the company to increase sales, improve customer service and save more than $ 2.6 million. The company is a leading software and services company in the financial sector that provides enterprise-wide payment software and Internet-enabled payment information solutions to many leading Fortune 500 businesses and financial institutions worldwide.

IPSWITCH, BEST E-BUSINESS IMPLEMENTATION
Ipswitch is using its e-customer management solution to track leads, manage campaigns and cross-sell.
Web integration has resulted in improved targeted marketing, an increase in sales opportunities and significant savings.

MICROGRAFX INC., BEST CUSTOMER-FOCUSED IMPLEMENTATION
Micrografx Inc. (Nasdaq: MGXI) is a leading global graphics software developer. The company is currently deploying Pivotal solutions as the core of its worldwide eCRM program. The solution is used to manage customer information from many parts of the world and offers Internet support to deliver around-the-clock service to its worldwide customer base.

NOVAMED EYECARE MANAGEMENT, BEST PARTNER-FOCUSED IMPLEMENTATION
NovaMed Eyecare, Inc. (Nasdaq: NOVA) is an eye care services company focused on laser vision correction. The company is effectively using Pivotal's partner relationship solution to facilitate Internet-based collaboration with surgery centers across North America.

INTERSHOP COMMUNICATIONS INC., MOST INNOVATIVE PIVOTAL IMPLEMENTATION
Intershop has had remarkable results with its eCRM solution. As one of the world's leading providers of sell-side electronic commerce software., the company uses customer relationship technology to manage sales, inside sales, marketing, customer support, operations and administration.

HOLOPHANE CORPORATION, BEST CUSTOMER PARTNERSHIP
Doug Stang of Holophane Corporation has been personally involved in promoting and innovating the e-customer relationship management industry through keynote presentations, case studies, award submissions and web broadcasts. Mr. Stang was recognized for his significant contributions.

Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com