Pivotal Establishes Think Tank to Define Fusion of Customer Relationship Management and E-Commerce

Ten prominent e-business and CRM executives to participate in Pivotal eRelationship Think Tank


Whistler, Canada, September 15, 1999 — The first-ever gathering of the Pivotal eRelationship™ Think Tank will take place today in Whistler, Canada, hosted by Pivotal Corporation. Appointees to this select customer council are e-business and customer relationship management (CRM) leaders who will gather to exchange information, ideas and opinions on improving and adapting business relationships for the Internet era.

"This exclusive group of thought leaders and innovators have accepted the challenge to collaborate with us in our Pivotal eRelationship Think Tank," said Norm Francis, president & CEO, Pivotal Corporation. "By bringing together Pivotal customers that have demonstrated a high degree of innovation and creativity in CRM and e-business, we are defining the next generation of e-business solutions that will fuse CRM and e-commerce into a new e-business relationship platform."

Executives from companies such as KPMG, Kimberly Clark, Holophane and Micrografx will participate in the Pivotal eRelationship Think Tank. Appointed members include:

KPMG, Gregg Reno, Senior Manager
KPMG is a global professional advisory firm with more than 100,000 people collaborating worldwide. The firm provides consulting, tax and legal, financial advisory and assurance services from 830 locations in 160 countries. The company is a worldwide leader in e-commerce technology and services.

Kimberly Clark, Mark Bistersky, Director of Business Systems
Kimberly Clark is a Fortune 100 company and the leading tissue manufacturer in the world. The company is using eCRM technology to expand its strong, wide-reaching business relationships.

Micrografx, Paul McIntosh, VP Technical Operations
Micrografx is a leading global graphics software developer. The company is currently deploying the Pivotal eRelationship solution as the core of its worldwide e-relationship program. The solutions are used to manage customer information from many parts of the world and offer Internet support around-the-clock to its worldwide customer base.


Seagate Software, Martin Palacios, Director of IT Operations
As one of the 50 largest software companies in the world, Seagate builds software solutions that enable organizations to analyze, manage and protect critical corporate information. The company has implemented a customized e-relationship management solution to manage its global relationship needs.

Holophane Corporation, Doug Stang, Director of Corporate Information Technology
Holophane Corporation is a leading international manufacturer and marketer of premium quality, custom lighting fixtures and systems. Holophane is utilizing its groundbreaking e-relationship solution to coordinate sales, engineering, customer service and manufacturing across North America and Europe.

Bottomline Technologies, Matt Turner, Director of Corporate Information
Bottomline Technologies, Inc. is a trendsetter on the global e-commerce scene. The company provides software and services to enable organizations to manage the transition from traditional commerce using paper checks to e-commerce.

Active Touch, Cheryl Wolhar, Director, Business Development
Active Touch develops and markets the WebEx Server (formerly ActiveTouch Server). Through an aggressive e-relationship strategy, the company is using the Internet to create a live, interactive environment for commerce, customer care and conferencing.

Southern Company, David Buckner, Marketing Project Manager
As one of the world's largest independent power producers, Southern Company has operations on four continents. With a large business network, e-relationship technology is important to Southern Company's operations.

NovaMed Eyecare, Jon Thomas, Vice President, IT
NovaMed Eyecare, Inc. is an eye care services company focused on laser vision correction. The company is effectively using its e-relationship solution to facilitate Internet-based collaboration with surgery centers across North America.

Savills, Neil Pritchard, Group IT Director
Savills is a property and financial services group with more than 1200 employees in the UK.
The company has recognized that establishing and maintaining strong and well informed relationships with its customers is key to its success. As a result, an e-relationship solution is an important component of its e-business strategy.


Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com