Pivotal Convenes E-Business and CRM Leaders in Whistler, Canada for Global Conference

"The Power of eRelationships" to be addressed by successful Pivotal customers including the Peppers and Rogers Group, Hewlett Packard and Addison Wesley Longman

Whistler, Canada, September 14, 1999 — Industry leaders from more than 20 countries are gathering in Whistler, Canada from September 12-15, 1999 to showcase their e-business and e-customer relationship management (eCRM) successes using Pivotal Corporation's (Nasdaq: PVTL) solutions.

The conference celebrates the numerous companies that have made the commitment to redefine their businesses as customer-focused enterprises-and in doing so have achieved significant and measurable financial results. Through debate, discussion and information-exchange, the conference aims to further the development of e-business and relationship management solutions that will shape the model for business relationships in the new Internet economy.

Featured customers include renowned one-to-one marketing expert Martha Rogers, Ph.D, principal of the Peppers and Rogers Group, who will keynote the conference, Hewlett Packard Company and Addison Wesley Longman. The Pivotal customers will be joined by one of Silicon Valley's most respected technology fund managers, Roger MacNamee of venture capital firm Integral Capital Partners, who will also present a keynote speech at the conference. Other notable companies that will be participating include Microsoft, KPMG, Kimberly-Clark, Addison Wesley Longman, INTERSHOP Communications, Multex.com, BroadVision, Research In Motion, The Principal Financial Group, Excalibur Technologies and Eclipse Combustion.

"To date, over 550 leading companies from around the world have purchased Pivotal's products including Pivotal eRelationship-our flagship solution for 360° e-customer relationship management," said Norm Francis, president and CEO of Pivotal. "This conference not only focuses on the technology behind eCRM, but it is also a forum for discussion of e-business practices and strategies. We're fortunate to have a roster of such outstanding guest speakers and customer presentations that will help all of us to gain further insight into the exciting new world of e-business."

The conference will give Pivotal's global customer base an opportunity to discuss the successes and challenges of expanding business relationships to the Internet. Attendees will hear from industry experts such as Geof Petch of Sales & Field Force Automation Magazine, Joann Parker of Hewlett-Packard Company, Dr. Jonathan York of Fourthchannel Inc. and Bobby Cameron of Forrester Research. Attendees will learn about electronic customer relationship management and one-to-one marketing; the future of Pivotal's products; industry trends in electronic commerce; enterprise application integration and the future of Microsoft technologies.

Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group. This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com