Eastman Software Selects Pivotal's eCRM Solution to Enhance Customer and Partner Relationships

World leading vendor of management software will use electronic customer relationship management solution to increase revenue by delivering faster and more efficient service to customers


North Vancouver, BC, September 1, 1999 — Pivotal Corporation (Nasdaq:PVTL), a leading developer of e-customer relationship management (eCRM) solutions for the Microsoft® BackOffice® and Internet platforms, today announced that Eastman Software Corporation, a recognized worldwide leader in enterprise work management software, has chosen Pivotal eRelationship™. Eastman Software will deploy the Pivotal eRelationship solution to sales, marketing and customer support worldwide, and to manage its Internet partner relationships.

"Companies like Eastman Software are reinventing the way they relate to customers and partners through the implementation of Pivotal eRelationship," said Norm Francis, president and CEO, Pivotal Corporation. "This proactive approach to customer relationships will go a long way in maintaining long-term relationships, improving customer satisfaction and increasing profitability."

The Pivotal solution will enable Eastman Software to easily identify, access and manage all customer-related information, deliver high-quality customer support, and coordinate all marketing and sales efforts with authorized selling partners from a centralized database. Pivotal's ability to instantly connect Eastman Software's employees and partners with up-to-date customer information will help Eastman Software to increase the content and quality of customer and partner relationships to maximize sales and customer satisfaction.

Eastman Software selected Pivotal eRelationship, to replace its existing system by Vantive Software, because of the product's ability to leverage the Internet as a channel for eCRM. "By having access to timely and accurate customer information, Pivotal's solution will enable Eastman Software's sales, marketing and customer support teams to service their customers faster and more efficiently, regardless of their geographic location," said Peter Angus, vice president of human resources and director of information services, Eastman Software. "Eastman Software's goal is to offer seamless service with local response times to our worldwide customer base."

Pivotal's eCRM solution provides an integrated, 360° eCRM solution allowing users to systematically manage all interactions, transactions, information, and knowledge that comprise the entire customer life cycle. Eastman Software's sales, marketing and customer support teams will be able to leverage customer relationships through contact details, current and historic activities, opportunities, orders and information generated through customer service calls.

About Eastman Software, Inc.

Eastman Software, Inc., a wholly owned subsidiary of Eastman Kodak Company, is a recognized worldwide leader in enterprise work management software, including workflow, document management, imaging and enterprise report management for Microsoft Windows 95/98 and Windows NT platforms. Eastman Software serves a global customer base and is recognized as an industry pioneer and leader. In the last two calendar years, Eastman Software customers and products have received more than 20 major analyst and publication-endorsed awards. Imaging for Windows, developed by Eastman Software, is integrated into the Microsoft Windows 95/98, Windows NT, and the forthcoming Windows 2000 operating systems, making it the de facto standard in 32-bit desktop imaging. For more information on Eastman Software, its products and distributors of these products, visit www.eastmansoftware.com.


Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com