Pivotal Ships Great Plains Integration Solution

PivotalLink for Great Plains delivers complete front-office to back-office integration of best of breed, mid-enterprise eCRM/financials applications

North Vancouver, BC, August 10, 1999 — Pivotal Corporation (Nasdaq: PVTL), a leading provider of mid-enterprise e-customer relationship management (eCRM) solutions designed for Microsoft® BackOffice® and Internet platforms, today announced PivotalLink for Great Plains.™ Now shipping, PivotalLink for Great Plains enables companies to seamlessly integrate Pivotal eRelationship™ and Great Plains Dynamics C/S+. Future PivotalLink integrations include PivotalLink for SAP, PivotalLink for PeopleSoft and PivotalLink for JD Edwards.

"PivotalLink for Great Plains integrates two best of breed, mid-enterprise solutions to facilitate a complete 360° view of customer and financial data in order that all company stakeholders have access to a consolidated view of enterprise data," said Norm Francis, president and CEO of Pivotal Corporation.

Based on Microsoft COM and DCOM industry standard integration components, this server-based integration includes the real time, bi-directional, synchronization of data between Pivotal eRelationship and Great Plains Dynamics. Because critical information entered in one system is instantaneously synchronized to the other, everyone within a company is able to make quick and accurate decisions based on current customer information. PivotalLink for Great Plains extends Pivotal eRelationship's award winning mobile synchronization to information contained in Great Plains Dynamics. This extends the ability for field sales and service professionals to place orders, check order status and history, product inventory, and access shipping information, thereby closing the loop between customer support and sales organizations.

Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com