Icarian Selects Pivotal's eCRM Solution to Enhance Customer Relationships

Leading eWorkforce Planning (EWP) company will increase sales productivity and maximize customer satisfaction with implementation of Pivotal eRelationship


North Vancouver, BC, July 12, 1999 — Pivotal Corporation today announced that leading enterprise workforce planning vendor Icarian, Inc. has chosen the Pivotal eRelationship™ family of eCRM solutions to leverage the Internet to improve and optimize its customer relationships. Icarian’s goal is to boost profitability by shortening their sales cycle and improving customer satisfaction through the implementation of the Pivotal solution. Pivotal is a leading provider of eCRM solutions that merge CRM and e–business to unify the activities and transactions of employees, business partners, and customers over the Internet. Pivotal’s e–business vision includes software, professional services, content, hosted application services and the integration of online services.

Icarian selected the Pivotal eRelationship solution because of the product’s flexible architecture, Internet-based customer and partner relationship management applications, extensive out-of-the-box functionality and optimization for Microsoft technology. Pivotal eRelationship will enable Icarian to manage relationships with Web customers and partners and to fully integrate Web-based eCRM with their front office activities.

"We’re forging an exciting new market category, eWorkforce Planning (EWP), that enables organizations to leverage their human resources for strategic advantage. We recognize that total customer focus must be our top priority to ensure our success in this breakthrough new market," said Doug Merritt, president and CEO of Icarian, Inc. "Pivotal’s eCRM solution will keep us several lengths ahead of other market entrants by making it possible for us to offer even faster, more efficient customer service."

A 100 percent pure Internet application, Pivotal eRelationship is a next-generation eCRM suite of two integrated Web applications that enables companies to build Internet Relationship Hubs for conducting online marketing, sales and customer service with enterprise Web customers, sales and service partners, and prospects. Pivotal’s ability to instantly connect Icarian’s employees and selling partners with up-to-date customer information will enable Icarian to increase the content and quality of customer relationships, and maximize sales and customer satisfaction.

"Icarian is a pioneer in recognizing that organizations must take a more proactive approach to workforce management. It therefore comes as no surprise that Icarian shares our belief in the necessity of proactive customer relationships," said Norm Francis, president and CEO, Pivotal Corporation. "By implementing Pivotal’s eCRM applications, Icarian has made an investment in the company’s continued success."

About Icarian

Icarian, Inc. is the pioneer of Web-based eWorkforce Planning (EWP) applications. Icarian’s mission is to make its customers the most successful organizations in the world by helping them leverage human resources for strategic advantage. Icarian is a privately held company funded by Patricof & Co Ventures and Kleiner Perkins Caufield & Byers. Its flagship product, Icarian Workforce, is a Web-based application for workforce planning, hiring, deployment and retention. For further information about Icarian or Icarian Workforce, please visit www.icarian.com, email info@icarian.com or call (800) 991-9699.


Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com