Pivotal Names Chris Rogers Vice President of Professional Services

Experienced professional services executive, and former Andersen Consulting Associate Partner, brings extensive knowledge in delivery of customer relationship management solutions to Pivotal


North Vancouver, BC, July 6, 1999 — Pivotal Corporation, a leading provider of mid-enterprise e-customer relationship management (eCRM) solutions designed for Microsoft® BackOffice® and Internet platforms, today announced that Chris Rogers was recently appointed vice president of professional services for North America. Prior to joining Pivotal, Rogers was associate partner with Andersen Consulting’s customer relationship management (CRM) practice, where she was responsible for delivering CRM solutions across North America. As a CRM expert, Rogers has a proven track record for implementing CRM solutions to a broad range of industries and customers.

Reporting to the President and CEO, Norm Francis, Rogers will assume responsibility for all aspects of Pivotal’s North American professional services operation including training of Pivotal’s customers and Pivotal Certified Alliance Members, the Pivotal Alliance Member certification program and direct implementation services in North America.

"Chris is a great addition to Pivotal’s executive team," said Norm Francis, president and CEO of Pivotal Corporation. "Her proven track record in building a professional services infrastructure will help Pivotal meet the needs of our customers and Certified Alliance Members."

"I am excited to be joining this world-class organization and furthering my work in the dynamic customer relationship management marketplace," said Rogers. "Pivotal has a reputation for developing innovative CRM solutions that include a breakthrough suite of Internet-based products for managing customer relationships. I look forward to expanding Pivotal’s sphere of influence in the marketplace by growing the company’s services offerings."

Rogers joins Pivotal’s highly experienced management team, including Norm Francis, president and CEO, Keith Wales, chief technology officer and vice president of research and development, Vince Mifsud, chief financial officer and vice president of operations, Glenn Hasen, vice president of worldwide sales and Bob Runge, vice president of marketing.

Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com