Micrografx Standardizes on Pivotal for Web-Based eCRM Solution

Leading international software developer to launch Pivotal-based Internet Relationship Hubs for worldwide channel partners and customers


North Vancouver, BC, June 21, 1999 — Pivotal Corporation, a leading supplier of mid-enterprise e–customer relationship management (eCRM) solutions for Microsoft® BackOffice® and Internet platforms, today announced that Micrografx has selected the Pivotal eRelationship™ family of eCRM solutions in order to leverage the Internet to maximize customer relationships. Pivotal eRelationship is one of the first application solutions to seamlessly integrate the data, transactions, and customer relationship management activities performed by front office employees with the data, transactions, and interactions generated by customers and business selling partners on corporate Web sites.

A leading global graphics software developer, Micrografx selected Pivotal eRelationship CustomerHub™, Pivotal eRelationship PartnerHub™ and Pivotal Relationship® as the core of its worldwide eCRM solution.

"Micrografx has been using five different systems, in different parts of the world, to manage customer relationships and technical support services. Moving forward, we needed a unified eCRM system that incorporated Internet support in order to deliver the kind of customer service demanded by our enterprise level customers," said Paul McIntosh, vice president, technical operations for Micrografx, Inc. "We are confident that Pivotal eRelationship will deliver an integrated eCRM solution that will actively involve customers, partners, sales and support representatives in the customer relationship management process."

In addition to Micrografx, Pivotal’s eCRM applications have now been selected by 500 companies around the world. Recent new customers include Intel Corporation, Broadcast.com, Inc., Merak Projects Ltd., Icarian, Inc., Crystal Group, Inc. and Eaglemark Financial Services, Inc.

"Companies like Micrografx are raising the bar on the concept of customer relationship management by insisting their solution incorporate the Internet," said Norm Francis, president and CEO, Pivotal Corporation. "Micrografx shares our belief in the necessity of using Internet technologies to incorporate both partners and customers into the customer relationship management process. By extending their customer relationship management solution to include Internet technologies, we believe Micrografx has taken an important step in achieving long-term customer management and enhanced profitability."
Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com