Enterprise 360 CRM Alliance To Deliver Turnkey J.D. Edwards Solution

Combined force of Pivotal, KPMG, Microsoft and Hewlett Packard to ship fully integrated CRM/ERP solution for J.D. Edwards OneWorld and WorldSoftware ERP and supply chain customers


North Vancouver, BC, June 1, 1999 — Enterprise 360, a coalition of best-in-class CRM application, service and hardware suppliers, from Hewlett-Packard, KPMG LLP, Microsoft Corporation and Pivotal Corporation, today announced that it will develop "Enterprise 360 for J.D. Edwards," a pre-packaged solution designed to deliver CRM to companies using J.D. Edwards OneWorld™ and WorldSoftware™ ERP and supply chain solutions.

With limited IT resources and a shortage of in-house CRM to ERP integration expertise, companies today are looking for solutions that mitigate the risks inherent in building and managing an integrated front office and back office solution. Enterprise 360 for J.D. Edwards will include a predictable implementation methodology that maps the processes, timelines and ROI measurements necessary to systematically integrate back office operations with sales, marketing and customer service solutions.

A crucial component to the long-term success of a CRM solution is the ability to leverage back office accounting inventory and logistics systems. Enterprise 360 for J.D. Edwards will leverage Active Software’s ActiveWorks™ Middleware solution to deliver a cost effective, out-of-the-box integration with the OneWorld and WorldSoftware systems.

"Businesses today are interested in reducing the cost and complexity of integrating business applications," said Christopher Fletcher, research director with the Aberdeen Group. "CRM solutions like Enterprise 360 for J.D. Edwards reduce the cost of integration and deployment, lower the risk and complexity of the implementation, and ultimately deliver bottom-line value."

"The Enterprise 360 for J.D. Edwards solution will provide an integrated and comprehensive customer relationship management solution for the more than 5,000 organizations using OneWorld and WorldSoftware from J.D. Edwards," said Bus Fischer, principle partner for KPMG’s J.D. Edwards practice. "The ability for these companies to integrate a CRM solution that leverages their ERP investment represents a major evolution in the way these companies can operate and compete. We’re delighted to contribute our full J.D. Edwards services practice to the Enterprise 360 for J.D. Edwards initiative."

According to Delvin Fletcher, vice president, information systems at Ontario Store Fixtures, "We see tremendous value in creating the ability to look at our entire business from customer relationships all the way through to our manufacturing and fulfillment processes. Integrating Pivotal, the foundation in Enterprise 360, with J.D. Edwards OneWorld has the potential to significantly improve our customer management cost structure while maintaining our traditional focus on personalized attention."

About Enterprise 360

Enterprise 360 is the definitive coalition of best-in-class customer relationship management solutions, services and hardware suppliers. Backed by Hewlett-Packard Company, KPMG LLP, Microsoft Corporation and Pivotal Corporation, Enterprise 360 delivers turnkey enterprise-class CRM solutions with comprehensive application functionality, predictable implementation timelines and budgets and measurable business success. In addition to the four founding companies, Enterprise 360 includes the following participating companies: Active Software, E.piphany and Paradigm Ovation. For more information on Enterprise 360, please visit www.enterprise360.com or call 877-ASK-E360.

Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com