Peregrine Systems Chooses Pivotal Solution For Worldwide Customer Relationship Management

Leading provider of infrastructure management software solutions will deliver Pivotal Relationship 99/SQL7 to worldwide sales force of over 650


North Vancouver, BC, May 13, 1999 — Pivotal Corporation, a leading provider of mid-enterprise customer relationship management (CRM) solutions designed for Microsoft® BackOffice® and Internet platforms, today announced that Peregrine Systems, the leading provider of infrastructure management solutions, has chosen Pivotal Relationship® 99 as its worldwide CRM solution. Peregrine Systems will use Pivotal Relationship 99 to help facilitate the company’s worldwide sales process by improving forecasting and reporting and centralizing customer information in one easy-to-access database.

Peregrine Systems is currently deploying the system in a two-month pilot program, called Total Enterprise Account Management Systems (TEAMS), to more than 50 San Diego-based users in sales, marketing and accounting. Peregrine Systems plans to deploy the centralized TEAMS solution to more than 650 users worldwide.

"In the past, Peregrine was operating with a manual sales tracking system that could not keep up with our growing worldwide sales organization," said Doug Powanda, executive vice president, worldwide operations for Peregrine Systems. "We needed a just in time (JIT) reporting solution in order to keep pace in today’s competitive software market. Pivotal Relationship 99 will enable us to automate this process by offering us a completely customizable, easy-to-use software solution, making it possible for us to access new customer leads, track forecasting and develop reports in real-time. Ultimately we can respond to our prospects’ and customers’ needs more effectively."

"More and more leading companies like Peregrine Systems realize that implementing Pivotal’s CRM application is a key component of improving business profitability," said Norm Francis, president and CEO, Pivotal Corporation. "Peregrine Systems shares our belief in the necessity of a proactive approach to customer relationships. By enhancing their sales force processes - such as keeping track of forecasting and other sales and marketing driven reports - Peregrine has taken the first step in achieving long-term customer management and enhanced profitability."

Peregrine Systems selected Pivotal Relationship 99 because of its flexible architecture, strong out-of-the-box functionality, multi-language capabilities, currency exchange and optimization for the Microsoft BackOffice environment. Pivotal’s ability to instantly connect Peregrine Systems’ employees with up-to-date sales information will enable Peregrine Systems to increase the content and quality of customer relationships, and maximize sales and customer satisfaction. With Pivotal’s 360° Customer Relationship Management™ solution, Peregrine Systems’ sales teams can increase their effectiveness and productivity.

Pivotal Corporation is a global supplier of 360° eBusiness Relationship Management solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to automate sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 600 customers worldwide with more than 65,000 licensed users. Customers include Yahoo, Excite@Home, BottomLine Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group and Sun Healthcare Group.
This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com