Pivotal Recognized by Information Week as Top 'IT Innovator'

Pivotal showcased in leading IT publication for industry vision and highly innovative customer relationship management solutions


North Vancouver, BC, February 9, 1999 — Pivotal Corporation, the leading developer of mid-enterprise customer relationship management (CRM) applications for the Internet and Microsoft® BackOffice® platforms, has been chosen as one of InformationWeek Magazine's "IT Innovators" for 1999. The selections were announced in the publication's February 1, 1999 issue.

According to InformationWeek: "The majority of the seven innovators profiled are. . . quickly carving out their place in new, rapidly changing markets that more established competitors could easily dominate – if only they could move as fast. These vendors are . . . helping their customers deal with rapid change . . . Their success is grounded in listening to potential customers and delivering products that reflect what they hear."

"Being singled out of a field of hundreds of companies by InformationWeek is testimony not only to our relentless drive to develop innovative software solutions but also to the all-out commitment we've made to customer success," said Pivotal's President and CEO, Norm Francis. "As this leading IT publication states, with new Internet solutions like Pivotal eRelationship, we are enabling our customers to be the real innovators in improving their customer relationships and delivering compelling benefits in increased revenue, customer satisfaction, and competitive advantage."

The InformationWeek article continued: "Pivotal was one of the first software makers to develop a suite specifically for customer relationship management, analysts say. ‘They had the objective in mind before most other players figured out that this was the future,' says Steve Bonadio of the Hurwitz Group."

Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit Microsoft platform standards.


Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 1,000 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Emerson Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol “PVTL” and the Toronto Stock Exchange under the symbol “PVT.” More information can be found on the corporate Web site at http://www.pivotal.com.

This release contains certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological changes in the industry; volatility in the market price of the company's common stock; the company's ability to successfully manage its growth; the ability to maintain and grow successful third party relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com