About CDC

General Manager – CDC eCommerce

Location: Toronto Preferred

General Manager - CDC eCommerce

Location: Toronto Preferred

Mandate/Role:

CDC Software is actively seeking a General Manager to lead our eCommerce division. As General Manager, you will be responsible for helping oversee all aspects of CDC Software’s eCommerce practice which includes Sales & Marketing, Professional Services, Support, Engineering, IT Operations and Finance. You will help build direct relationships with prospects in the points & loyalty, consumer electronics and retail industries with a heavy emphasis on growth. You will be required to be a focused, proactive self-starter with a proven ability to lead complex initiatives in a fast-paced environment. Above all, you are responsible for ensuring that CDC eCommerce exceeds client expectations for quality service while achieving annual P&L targets.

Key Responsibilities

Sales and Marketing:

  • Promote CDC eCommerce internally and externally 
  • Represent the company at industry events, webinars, speaking engagements 
  • Develop thought leadership for CDC eCommerce 
  • Maintain and promote analyst relations 
  • Support the sales organization in opportunity execution 
  • Develop and maintain target market, pricing, offering, etc 
  • Identify and react to changes in market: e.g. new competitors, new markets 
  • Direct Marketing to prioritize programs based on eCommerce marketplace and target verticals

Daily Operations:

  • Manage professional services, support, account management and other front-line customer service teams to ensure high customer satisfaction
  • Establish and maintain client relationships
  • Establish and maintain Business Partner relationships
  • Meet and exceed customer renewal/retention targets
  • Supervise and mentor Professional Services, Support and Account Management team and staff
  • Work with operations teams to ensure contract SLA targets are met and exceeded

Product Management/Development:

  • Establish strategic product direction 
  • Assist Product Management to prioritize and define product roadmap 
  • Identify new product opportunities

Financial: 

  • Provide recommendations regarding long-term investments and growth strategies
  • Oversee preparation of annual budget and monthly monitoring of Profit and Loss statements 
  • Provide quarterly updates to CDC Executive team regarding overall BU performance 
  • Provide recommendations regarding effective utilization of long and short term resources 
  • Participate in capital fundraising initiatives when required

Human Resources:

  • Provide guidance to senior leadership team 
  • Performance management and improvement initiatives 
  • Employment and compliance to regulatory concerns and reporting

Education / Qualifications Expected:

Experience:

  • 10-15 years experience with 3-5 years senior management experience (VP, GM, MD etc capacity) 
  • 10-12 years online marketing, ecommerce experience required 
  • 3-5 years experience managing SaaS product offerings 
  • International experience (EMEA/APAC) an asset 
  • Hands on experience managing Consulting and / or Professional Services teams

Education:

  • Undergraduate degree required 
  • MBA an asset

Compensation: 

  • Base salary commensurate with experience
  • Variable compensation commission based on sales and profitability achievement 
  • Eligible for annual “Chairman’s Club” sales retreat 
  • Comprehensive benefits and employee stock purchase programs

CDC eCommerce Summary:
CDC eCommerce (formerly known as Truition prior to its acquisition by CDC Software in late 2009) is a provider of industry-leading ecommerce platform technologies. Clients use the platform to manage ecommerce initiatives across multiple purchase channels including ecommerce storefronts, online auction sites, eBay and other 3rd party channels. The system is provided through a “Software as a Service” model. CDC Software is headquartered in Atlanta GA and has offices throughout North America, Europe and Asia. CDC eCommerce is managed from the Toronto Canada office. CDC Software was named “the vendor to watch” by Forrester Research in the 2010 ecommerce platform review.

CDC Software Summary:
CDC Software, The Customer-Driven Company, is a hybrid enterprise software provider of on-premise and cloud deployments. Leveraging a service-oriented architecture (SOA), CDC Software offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings. CDC Software's solutions include enterprise resource planning (ERP), manufacturing operations management, enterprise manufacturing intelligence, supply chain management (demand management, order management and warehouse and transportation management), global trade management, e-Commerce, human capital management, customer relationship management (CRM), complaint management and aged care solutions. CDC Software is publicly traded and listed on the NASDAQ under the ticker symbol CDCS.